Each light contains a a high-efficiency mono-crystalline solar panel, LED circuit, and a lithium-ion battery. This material is 100% PVC-free and phthalate-free. LuminAID lights are made of a durable material called TPU (thermoplastic polyurethane). We measure the lumens of our lanterns by 3rd party testing centers when the product is fully charged. The standard unit of measurement for brightness is "lumens," and this is indicated on the individual product pages.
LuminAID lights vary in brightness and performance depending on which product you have. The PackLite Hero 2-in-1 Supercharger is our largest lantern and inflates into a 6"圆"圆" cube. All of our lights deflate to less than 1" thick and inflate into different sized cube volumes. The best way to get a sense of the size is to look at the individual product images on the product pages or to watch the product videos. If you need help completing checkout, you can contact us at big is a LuminAID light? Unfortunately, we cannot accept payment via check or money order, and orders containing our Give Light, Get Light products are not eligible for PayPal and AmazonPay. We accept payment via credit card for all orders, and most orders are eligible for PayPal, AmazonPay, or ShopPay as well. What payment options are available at checkout? If your order has already shipped, you'll need to start a return, and our team can help you with that as well. Our customer service team will then be able to help cancel your order. If you'd like to cancel your order prior to shipment, please contact us at and include your order number in the subject line. Please visit our Returns and Warranty page for more information on our policies and reach out to us at How can I cancel my order?
We would be happy to help you return or exchange your order. For an estimate on customs for your country, please visit our International Duties page. Recipients are responsible for applicable customs and duties. On international orders, most countries do charge customs and duties for foreign shipments. Do I have to pay customs on an international order? Please visit our Returns and Warranty page for more information. We are proud to stand behind our products and offer an Off-Grid Guarantee for the lifetime of the product. You can learn more about our shipping policies here. If you are an international customer, please be aware that you are responsible for any applicable customs/duties upon receiving your package from the U.S. You will see the sales tax charge added to your order total after you enter your shipping address during checkout. Yes, we charge sales tax in most US states, where applicable. Sending us an email at is the quickest and most efficient way for our team to provide you with the best service however, if you prefer us to give you a call, please send us a short explanation of the issue and your phone number, and we'll give you a call within 1 business day. Our team works hard to respond to inquiries within 48 hours. We're sorry to hear that you're having difficulties with your order! Please contact us at and we will do our best to respond within 1-2 business days.
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